FAQ

FAQ

To which persons or users is the system aimed?
  • In the office, the web portal is typically used by employees from load carrier management or load carrier accounting.
  • The functions in the context of the shipment or the proof of delivery are often used by dispatchers.
  • In the operative field, data is entered in the mobile app either by drivers or warehouse employees.
What are the costs?
  • There are no license costs, neither for the web portal nor for the mobile app.
  • The first 30 days are completely free, only after that the services are billed.
  • The invoicing is purely transaction-based.
  • 0.0025 EUR will be charged per booked load carrier.
Which languages are available?
  • The web portal is available in 16 languages:
    • English
    • German
    • Bulgarian
    • Chinese (Mandarin)
    • French
    • Italian
    • Croatian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovenian
    • Spanish
    • Czech
    • Turkish
  • The mobile app is translated into 50 languages:
    • German
    • English
    • Albanian
    • Arabic
    • Bulgarian
    • Chinese (Mandarin)
    • Greek
    • Danish
    • Estonian
    • Finnish
    • French
    • Georgian
    • Hebrew
    • Hindi
    • Italian
    • Japanese
    • Kazakh
    • Croatian
    • Kyrgyz
    • Korean
    • Latvian
    • Lithuanian
    • Macedonian
    • Mongolian
    • Dutch
    • Norwegian
    • Polish
    • Portuguese
    • Spanish
    • Russian
    • Romanian
    • Swedish
    • Slovak
    • Persian
    • Serbian
    • Sinhalese
    • Slovenian
    • Tajik
    • Tamil
    • Tagalog
    • Thailander
    • Turkmen
    • Czech
    • Turkish
    • Hungarian
    • Ukrainian
    • Urdu
    • Uzbek
    • Vietnamese
How does the registration work?
  • Every new user must be registered with the system. Use without registration is not possible.
  • For an independent registration by a new user an e-mail address and a password are required.
  • A new user can register either via the web portal (URL) or in the mobile app.
  • The e-mail address is validated via an e-mail containing a confirmation link.
  • A new user can also register a new company.
  • The first user of a new company automatically receives administration rights. This can be changed later.
  • The administrator of a company can create new users directly in the Web portal.
  • Alternatively, an administrator of an existing company can invite an existing user to their own company without being assigned to a company.
Is there a trial version?
  • A test system is available parallel to the production system. This can be reached via the following URL: https://portal-test.poolynk.com
  • The mobile app can be configured via the settings so that it connects to the test system rather than to the production system.
  • The test system and production system data are strictly separated. The transfer of authorizations or user data from one system to another is not supported.
  • Therefore a separate registration on the test system is required for the use of the test system. This is possible via the following URL: https://portal-test.poolynk.com/partner/registration
  • The APIs are also available in the test system. The documentation can be found here: https://portal-test.poolynk.com/api-spec/index#/ 
Which hardware is required?
  • No servers are required, the web portal and server backend are hosted in the Microsoft Azure Cloud.
  • An up-to-date browser is required to use the web portal, we recommend Google Chrome.
  • Current smartphones or tablets under IOS or Android (from version 4.4) can be used for the mobile app.
How do I install the mobile app?
  • The app can be installed via itunes or the Google Play Store.
  • Alternatively, the installation data can be provided as APK-files for roll-out in separate device pools under Android. In this scenario, internal IT is also responsible for updating the solution.
  • The installation files for TomTom Bridge, TomTom Connect 817x and Daimler Fleetboard devices are also available as APK files.
Do the mobile devices need a data connection?
  • Yes.
  • A WLAN is sufficient in the warehouse
  • A contract with a mobile data connection should be available for use as a driver. We recommend a flat rate, which is only throttled from a certain data volume.
  • The poolynk mobile app stores the collected data on the device even if there is no data connection (caching) and transfers it as soon as a connection is available again.
  • Location search via GPS position is only available with an existing data connection.
Where is the data stored?
Which interfaces / APIs are available?
  • Various standard interfaces are available.
  • Import and export of transactions
  • Import, update and export of shipments
  • The interfaces are documented under the following URL: https://portal.poolynk.com/api-spec/index#/ 
  • To manage access authorization, an API key must be set up for a (technical) user via user management.
  • The interfaces for the test system can be found here: https://portal-test.poolynk.com/api-spec/index#/.
  • A separate API key is required for the test system.
Is integration into the existing IT landscape necessary?
  • The system can also be used without integration.
  • This is particularly recommended for a quick introduction or for a fundamental test of the processes.
  • Integration via the existing standard interfaces can then take place in a second step.
How long does the implementation take?
  • The time required for a full-coverage implementation depends on the size of the company, the number of locations and the number of users involved.
  • A first process test is possible immediately after registration.
  • First of all, we recommend carrying out a test in a subsegment of the application spectrum.
  • Following a successful test, the roll-out to the entire user group can take place. Depending on the scope, this can also be done in stages.
  • Even if no customizing or similar is required when using poolynk, the implementation still has the character of a project.
  • Here, the necessary change management must be observed, as well as the nomination of a responsible person or project manager in the company.
  • The implementation of interfaces is basically independent of their use and can be postponed to a later project step.
What should I do if my customer insists on a paper receipt?
  • When entering a transaction, a photo can optionally be taken of the paper receipt.
  • The photo is linked to the transaction in the Web portal.
  • The photo can also be transferred to a possibly existing DMS via interfaces.
  • The original paper receipt can be filed separately.
  • Above all, the time-delayed transfer of data from the paper document to a accounting system is no longer necessary.
How do I create a new user?
  • New users can be created in the Web portal.
  • Alternatively, a new user can be registered independently in the app or in the web portal.
  • After entering the first transaction, the new user can be added to the company.
How does cooperation between partners work?
  • Basically, the poolynk platform is designed as a cross-company platform.
  • This means that the data can be used by different companies without having to re-enter it.
  • For example, all companies involved in a transaction can access the recorded data, as long as they are registered in the poolynk platform.
  • The data for a shipment is also available to the partners involved, allowing cross-company cooperation.
  • Different companies can be assigned to one transaction or shipment in different roles. These roles are: shipper, consignee, carrier or purchaser.
How is the term transaction defined on the poolynk platform?
  • A transaction is the transfer of goods or load carriers from one partner / company to another.
  • Transactions are differentiated between loading and unloading.
  • At the same time as goods are loaded or unloaded on load carriers, the exchange of empty load carriers is also recorded.
What exactly is a booking on the poolynk platform defined?
  • Bookings for all registered partners are derived from the transactions.
  • Every movement of an individual load carrier, either incoming or outgoing, is referred to as a booking.
Can the shipment function also be used independently of the load carrier management?
  • In principle, this is possible
  • We have not yet defined a price model for this use case.
  • Therefore, the shipment feature can currently be tested and used free of charge.
  • We will inform users in sufficient time about a pricing model.